Shop policy

Owner of this website is VENA ANIMAL CARE SP. Z O.O (as stated above)

Both individuals and businesses can make purchases in the store on this website; however, single-unit purchases are not available. Products are sold in bulk packs—typically containing 6 or 8 packages. For retail purchases, please visit our accounts on online marketplaces (Allegro, Erli, OLX). All prices are gross prices.
The purchased goods are usually send next day after the purchase

To conclude a contract, please add the selected products to your shopping cart and place an order. By confirming the order, you place a binding order for the products contained in the shopping cart. The sales contract is concluded the moment your order is received and registered in our online store's IT system. After placing the order, you will receive an email confirming the order and the conclusion of the contract.

If the ordered products are delivered with obvious damage sustained during transport, please report such a defect to the carrier as soon as possible and contact the seller.

Personal collection is possible at company warehouse w/o any additional cost magazynie firmy. Address is at the end of the page

International payments are accepted by standard transfer. No cash on delivery possible.

Withdrawal from a distance contract

If the product does not meet the customer's expectations, the purchase may be cancelled within 14 days of receipt, with the exception of custom-made items. Cancellation is effected by sending a notification via e-mail. The return address for the goods is: MAGAZYN VENA, ul. Szkolna 16, 84-123 Rekowo Górne. Refunds are processed within 14 days of the cancellation notice, provided the goods have reached the seller by that time (the buyer has 14 days to arrange the return shipment). A receipt is included with the order; returning it along with the goods will facilitate and expedite the process, although it is not strictly required by law. A decision regarding the refund amount will be made after inspecting the product for signs of use beyond what is necessary to try it on and examine it. The cost of the lowest-priced shipping option available in the offer is also refunded.

The buyer returns the goods at their own expense and is required to secure the product for transport.

Cash on delivery returns are not accepted

To cancel the order write an email, make a call or send sms

The right to cancelation abide to entrepreneure without legal personality i.e. limited company 

Description of the complaint procedure:                                                                                                
Kupujący może składać Sprzedawcy reklamacje dotyczące zawartej Umowy pod numerem tel 609531118, mailem na adres podany w zakładce kontakt,  lub w formie pisemnej na adres Sprzedawcy. Poprawnie złożona pisemna reklamacja powinna zawierać:

1.the Buyer’s first name, surname, address, and e-mail address,
2.the date of conclusion of the Agreement forming the basis of the complaint,
3.Buyer's expectations

The seller requests the claimant to supplement the complaint to the extent specified.

The Seller processes the complaint within 14 days of receiving it in the proper form; if necessary, arrangements are made for the delivery of the goods to the warehouse for repair. The Buyer is required to secure the goods being returned for the complaint to prevent further damage. If the complaint is rejected, the goods remain at the customer's disposal. If the complaint is accepted, the goods are exchanged, or the payment is refunded, including shipping costs.